Complimentary shipping Australia-wide over $75 — 30-day guarantee

Refund policy

Returns & Refunds Policy

Money-Back Guarantee
If you are not fully satisfied with our product, Mala Wellness offers a 14-day money-back guarantee. To initiate a return, please get in touch with us at hello@malawellness.com.au and return the product at your expense to our address.

Shipping

To return your product, please mail it to:

729 Smiths Creek Rd, Stokers Siding, NSW 2485, Australia.

You are responsible for covering the shipping costs for returning your item, which are non-refundable. If a refund is issued, the return shipping cost will be deducted from the total refund amount.

Shipping times for exchanged products may vary based on your location.

Returns
A receipt or proof of purchase is required to complete the return process. In compliance with Australian Consumer Protection laws, Mala Wellness provides a full refund for any product returned within 14 days of purchase. The product must be in its original packaging to be eligible for a return.

Please note that gift cards are non-refundable.

If you wish to return your item, please notify us within 14 days of purchase with a valid reason. If your issue cannot be resolved, we will process a refund once we receive the product. Refunds are issued via the original payment method and may take up to 7 business days. All refunds are subject to Mala Wellness’ discretion.


Partial Refunds

In some cases, partial refunds may be granted for items that:

  • Are not in their original condition.
  • Are damaged or missing parts not due to our error.


Refunds

Once we receive and inspect your return, we will email you to notify you whether your refund has been approved or rejected. The refund will be processed and applied to your original payment method within a few days if approved.

Delayed or Missing Refunds

If you haven't received your refund, please:

  1. Recheck your bank account.
  2. Contact your credit card company; it may take some time before the refund is posted.
  3. Contact your bank, as there may be processing delays.

If you've done all of the above and still haven't received your refund, please reach out to us at hello@malawellness.com.au

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges


We only replace items if they are defective or damaged. To request an exchange for the same item, email us at hello@malawellness.com.au and send the product to:
Mala Wellness, 729 Smiths Creek Rd, Stokers Siding, NSW 2485, Australia.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, we will mail you a gift certificate.

If the item was not marked as a gift or was shipped to the gift giver, we will refund the purchase amount to the gift giver.